89db bat Privacy Policy

89db bat is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out how 89db bat collects your personal information when you use our website, mobile application, and related services, how that information is processed, and under what circumstances it may be shared with third parties.

This policy applies to all registered and unregistered users of 89db bat. By creating an account or using our services, you confirm that you have read and agree to the terms of this policy. This policy supplements our Terms and Conditions, and both documents should be read together.

If you disagree with any part of this policy, please stop using our services and contact our support team. We always respect your privacy and are ready to address your concerns.

89db bat collects various types of information necessary to provide its services. The main categories of information collected are listed below:

A. Identity Information

• Full name and date of birth (required for age verification)
• National ID number or passport number
• Current address
• Email address and mobile number

B. Account Information

• Username and encrypted password
• Account creation date and time
• Login history and device information
• Security questions and answers (if applicable)

C. Transaction Information

• Deposit and withdrawal history
• bKash, Nagad, or Rocket account numbers (partial, not full)
• Bet and gaming history
• Bonus claims and wagering activity

D. Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Page visit duration and navigation patterns

89db bat collects information in the following ways:

Direct Collection

Information you voluntarily provide at the time of account registration is collected directly. This includes filling in the registration form, the identity verification process, adding payment methods, and contacting the support team.

Automatic Collection

When you use our platform, certain technical information is collected automatically. Cookies, log files, and web beacons are used in this automatic collection. This information is used to improve site performance and ensure security.

Via Third Parties

Limited information may be received from payment processors (bKash, Nagad, Rocket) or identity verification service providers. This information is used solely for transaction verification and fraud prevention.

89db bat uses your information only for specific and legitimate purposes. There is no irrelevant purpose behind collecting your data. The main purposes are listed below:

• Account Management: Completing the registration process, ensuring login security, and assisting with account recovery.
• Payment Processing: Completing deposits and withdrawals, verifying transactions, and preventing financial fraud.
• Service Improvement: Personalising the gaming experience, identifying technical issues, and improving platform performance.
• Communication: Sending important account notifications, transaction confirmations, and providing support services.
• Legal Compliance: Following applicable laws and regulations, ensuring age verification (21+), and promoting responsible gaming.
• Security: Detecting suspicious activity and preventing account hacking and misuse.

We never sell your information to third parties for advertising purposes, and we do not send irrelevant messages without your consent.

89db bat does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, some information may be shared in specific circumstances:

Service Provider Partners

Limited information is shared with payment processors (bKash, Nagad, Rocket), technology support providers, and game software providers, only as required for them to carry out their specific services. These partners are contractually bound to follow our privacy standards.

Legal Obligations

If required by legal proceedings, a court order, or a lawful request from a government authority, we may be obligated to provide relevant information. In such cases, we will share only the minimum necessary information and will notify you where possible.

Security-Related Circumstances

Information necessary to prevent financial fraud, money laundering, or other criminal activity may be shared with the relevant authorities.

Cookies and similar technologies are used on the 89db bat website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Essential Cookies

Without these cookies, the site cannot function properly. They maintain your login state, store security tokens, and manage your session. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences (language, theme, display settings). You do not need to reconfigure them on your next visit.

Analytics Cookies

These cookies collect platform usage statistics, which help us improve our services. This information is anonymous and does not contain any personally identifiable data.

You can control cookies from your browser settings. However, disabling certain cookies may affect some platform functionality.

89db bat uses industry-standard technology and practices to protect your information. Our security framework is continuously reviewed and upgraded:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by high-grade SSL encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted format, which is not directly readable by anyone.
• Two-Factor Verification (OTP): OTP verification applies to login and important transactions, preventing unauthorised access.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time monitoring systems.
• Access Control: Only authorised staff have access to necessary information; all access is logged.
• Regular Security Audits: Our system security is regularly tested by external experts.

There are always some inherent risks in transmitting information over the internet. We make every effort to provide maximum security, but no system can be claimed to be 100% secure. We therefore ask you to stay vigilant about the security of your own account.

You have certain fundamental rights over your personal information at 89db bat. We respect these rights and are committed to helping you exercise them:

Right to Access Information

You can request to know what information 89db bat holds about you. We are generally prepared to respond to such requests.

Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. If you cannot make the change yourself from account settings, please contact support.

Right to Close Your Account

You can close your account at any time. After closure, we will retain your information for the period described in section 11 of this policy.

Right to Opt Out of Communications

If you do not want to receive promotional messages, you can cancel your subscription at any time. However, important account notifications (security alerts, transaction confirmations) cannot be turned off.

Our support team is available 24 hours for any questions about these rights. You will also find useful information on this topic in our FAQ section.

All financial transactions on 89db bat are processed through bKash, Nagad, and Rocket. The minimum deposit is ৳100 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 15 minutes to 2 hours.

Measures we take to protect payment information:

• We never store your mobile banking PIN or password.
• Payment numbers are stored partially masked (e.g. XXXXX2345).
• Every financial transaction is logged with a timestamp and device information.
• Additional verification may be required for large withdrawals or unusual transactions.
• Payment gateway connections are fully encrypted.

If you suspect an unauthorised transaction on your account, contact us immediately via live chat. Our support team provides assistance in both Bangla and English, 24/7.

89db bat strictly prohibits anyone under 21 years of age from using the platform. This is not merely a rule — it is part of our social responsibility. We take the following measures to protect minors:

• Age verification is mandatory during registration.
• In suspicious cases, identity documents may be requested.
• Deposited funds cannot be used until adulthood has been verified.
• If information about a minor reaches us, it is deleted immediately and the account is closed.

Read our Responsible Gaming Guidelines to learn how to maintain safe and healthy gaming habits. If there are minors in your household, enable parental controls to keep them from using 89db bat.

89db bat does not retain your data longer than necessary. The retention period depends on the type and purpose of the data:

Active Account

All data is retained while your account is active. Data is reviewed regularly and nothing is kept beyond what is necessary.

After Account Closure

Even after an account is closed, financial transaction records are kept for a set period as required by legal obligations and dispute resolution. Once that period ends, the data is securely deleted.

Analytical Data

Anonymised analytical data may be retained for a longer period, as it contains no personal identifiers and is used solely for service improvement.

89db bat reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continuing to use the platform after the changes will indicate that you have accepted the new policy. If you do not agree with the new policy, you may request to close your account.

Previous versions of each update are kept on record with us. If you need to view an older version, you may request it from support.

If you have any questions or concerns about this privacy policy, please get in touch with us. The 89db bat privacy team is ready to answer all your questions.

Support Channels

• Live Chat: 24 hours, 7 days — support available in Bengali and English.
• Email: [email protected]

To learn more about us, visit our About Us page, which has an introduction to 89db bat and a description of our services. Our support team takes all privacy-related complaints seriously and works to resolve them promptly.